Command experienced frequent outages and slow turnarounds from their existing outsourced IT support company. Computers were slow and the phone system was clunky and outdated. Due to large downtime, the business as a whole was put at risk.
How a chicken farm saved 1542 hours in lost productivity? When Proten moved to SharePoint, they saw massive productivity gains with remote file sharing. Sharing files from sites with poor internet connectivity has always been a problem for one of Australia’s leading chicken farms.
“They didn’t have the ability to access the data away from the club – you had to be working off hard drives or transferring the files over to a local desktop to view them,” explained Simon. “We wanted to lock that down and not just have everyone taking things off-site and using it accordingly.”
Parkhill Freeman is a highly successful Melbourne based structural and civil engineering firm. They have been working in the industry for over 45 years and has contributed to numerous well know developments such as, McDonald’s restaurants, Primary and High Schools across the state and KFC restaurants to name a few.
We have been a long-time customer of Shexie’s and was recommended to Greenlight’s hosting services when our previous CSP was no longer able to maintain a stable platform nor provide the server resources we required. As we work exclusively from a remote server environment, downtime was having an unsustainable impact on our business several times a week with no apparent solution in sight. A change had to be made and Greenlight engaged with us to correctly plan an amicable migration to a well-resourced and resilient VPS platform that has delivered the performance and reliability as promised since day one. Based on our exceptional experience we have referred many of our clients to seek similar cloud solutions with Greenlight.
We are both proud and thankful for the 10yr+ relationship aceia has with Greenlight. As a growing small business Greenlight has been there for us every step away. From ensuring we buy the right equipment & software to ongoing help desk support we simply could not have survived without their professional and courteous support. Thanks to David and all his team over the years. Here’s to the next 10yrs of partnering.
Transitioning to the Greenlight services and solutions has been very smooth and has increased our business performance and uptime dramatically. It’s nice to have a trusted team we can rely on that truly care about our business.
Our hospital has been using Greenlight ITC since 2011. During that time I have been impressed with quick response times and the knowledge of their technicians. When a difficult issue arises it is escalated and resolved efficiently and effectively. I have also been very happy that they have been able to reduce our maintenance costs without compromising service.
I cannot recommend Igor and the team at Greenlight ITC highly enough. We are a mid size healthcare practice and rely heavily on the smooth running of our IT. We found Greenlight online earlier this year when looking for a new IT partner and we could not be happier. They are so responsive and have professional systems in place. They keep you in the loop at all times which is very reassuring to know that your issue is being worked on. Nothing is too much trouble or too difficult and all the staff that we have worked with either over the phone or in the office have been so polite and thorough. They were able to come in, evaluate and have a full understanding of our current set up almost immediately. We feel that we finally have an IT partner that is able to look at the cause of issues and advise us on future proofing to prevent any further issues and to streamline our performance. Their fees are reasonable and transparent, no hidden costs. We have used other IT support companies in the past and I now see just how lacking that support was. You really do get SUPPORT when you are a client of Greenlight and for our business that is invaluable.
Helpful, responsive, professional and dedicated team, with an excellent ticket tracking system, so you always feel looked after and know that somebody is on hand to assist no matter what hour of the day or night it is.
Finding a reliable and trustworthy IT partner is always a challenge, and I am pleased to say we have found one in Greenlight. We have been a client of Greenlight ITC for the past three years, and have relied on Greenlight for the day-to-day care of our systems and users, advice on improvements, and implementation of those improvements. In the time Greenlight has worked with us, our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased. As a CFO, this sort of result ticks all the boxes.
Dealing with Greenlight has been the most pleasurable regular service experience I have ever had – 100% every time.
As an ISV forced to deal with a wide range of IT providers one our biggest problems was constantly dealing with incompetent hardware technicians that did not know how to setup a network or restricted it to the extent our software could not operate. All of our clients that use Greenlight’s services encounter none of these issues and if a problem does arise it is always resolved quickly and effectively. As a result, we partnered with Greenlight as our preferred cloud hosting provider in mid-2016 and continue to strengthen our mutually beneficial relationship.
As a growing small business it is important to us to have the support of a progressive IT company that can advise on the usefulness of emerging technologies and provide the most cost effective solutions that enable us to capitalise on what’s new. We appreciate the quality of service provided by Greenlight and have no hesitation in recommending them to others looking for sound IT support.