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Greenlight ITC | Reliable and Affordable IT Support Services | Sydney | Melbourne

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Why Greenlight ITC?

Our Mission: Empower you through technology

Greenlight ITC accelerates your business by providing reliable and personalised IT support services at an affordable and predictable cost. Technology is not about getting the latest hardware and software; it’s about driving your business to its peak performance.

1 We Deeply Understand Your Business We take the time to get to know you, and what keeps you awake at night. Then we create a plan to give you peace of mind.
2 Rapid Fire Response We ensure that your IT issues are fixed quickly and on the spot wherever we can. Our mission is to exceed your service expectations every time.
3 We Simplify IT We will untangle your IT to keep your costs down. Whatever your industry or business goals, we have cost-effective solutions perfect for your needs.
4 Our People We only hire those rare IT experts that go above and beyond to put customers first. Think of us as the extended family to your organisation. Get the answers that you need, when you need them, in plain English.

What does it mean to have a true IT partner?

Some MSPs

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Leave you wondering

Sometimes they are not very good at getting back to their clients.

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Treat you like a number

Some even offshore all their technical support.

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Never get to the root of the issue

Do you keep having the same problem week after week?

The Greenlight Way

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Regular updates

Our motto is “we’ll call you”. You will always stay informed about your ticket or project.

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Small teams

Our small dedicated teams get to know you and your business inside and out.

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Clever ideas

We are are constantly looking for ways to fix your recurring issues once and for all.

We believe that the best relationships come from fully-inclusive IT support and services that have no hidden surprises. And, that the best client experiences come from simple, hassle-free IT solutions that are managed and integrated from beginning to end. That’s why we deliver comprehensive IT solutions, and why our clients love partnering with us.

  • We are both proud and thankful for the 10yr+ relationship aceia has with Greenlight. As a growing small business Greenlight has been there for us every step away. From ensuring we buy the right equipment & software to ongoing help desk support we simply could not have survived without their professional and courteous support. Thanks to David and all his team over the years. Here's to the next 10yrs of partnering.

  • Helpful, responsive, professional and dedicated team, with an excellent ticket tracking system, so you always feel looked after and know that somebody is on hand to assist no matter what hour of the day or night it is.
    Hourigan International
  • We have been a long-time customer of Shexie’s and was recommended to Greenlight’s hosting services when our previous CSP was no longer able to maintain a stable platform nor provide the server resources we required. As we work exclusively from a remote server environment, downtime was having an unsustainable impact on our business several times a week with no apparent solution in sight. A change had to be made and Greenlight engaged with us to correctly plan an amicable migration to a well-resourced and resilient VPS platform that has delivered the performance and reliability as promised since day one. Based on our exceptional experience we have referred many of our clients to seek similar cloud solutions with Greenlight.
    Medical Billing Experts
  • Shexie Client Logo As an ISV forced to deal with a wide range of IT providers one our biggest problems was constantly dealing with incompetent hardware technicians that did not know how to setup a network or restricted it to the extent our software could not operate. All of our clients that use Greenlight’s services encounter none of these issues and if a problem does arise it is always resolved quickly and effectively. As a result, we partnered with Greenlight as our preferred cloud hosting provider in mid-2016 and continue to strengthen our mutually beneficial relationship.
    Shexie
  • Construction Assignments - Testimonials about Greenlight ITC As a growing small business it is important to us to have the support of a progressive IT company that can advise on the usefulness of emerging technologies and provide the most cost effective solutions that enable us to capitalise on what’s new. We appreciate the quality of service provided by Greenlight and have no hesitation in recommending them to others looking for sound IT support.
    Construction Assignments
  • Command Recruitment - Testimonials about Greenlight ITC Transitioning to the Greenlight services and solutions has been very smooth and has increased our business performance and uptime dramatically. It’s nice to have a trusted team we can rely on that truly care about our business.
    Command Recruitment
  • Ellington Savage_testimonials about greenlight ITC Finding a reliable and trustworthy IT partner is always a challenge, and I am pleased to say we have found one in Greenlight. We have been a client of Greenlight ITC for the past three years, and have relied on Greenlight for the day-to-day care of our systems and users, advice on improvements, and implementation of those improvements. In the time Greenlight has worked with us, our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased. As a CFO, this sort of result ticks all the boxes.
    Ellington Savage
  • Alwyn Rehabilitation Hospital_testimonials about greenlight ITC Our hospital has been using Greenlight ITC since 2011. During that time I have been impressed with quick response times and the knowledge of their technicians. When a difficult issue arises it is escalated and resolved efficiently and effectively. I have also been very happy that they have been able to reduce our maintenance costs without compromising service.
    Alwyn Rehabilitation Hospital

How can we help you?

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Our Scorecards

These are the numbers we measure that we treasure

Overall Client Satisfaction

8.4

Rated quarterly by clients
out of 10

Average Projects Score

9.5

Rated by clients
out of 10

Five Star Google Reviews

60+

and counting!

Team Happiness

8.2

Monthly average
out of 10

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