I cannot recommend Igor and the team at Greenlight ITC highly enough. We are a mid size healthcare practice and rely heavily on the smooth running of our IT. We found Greenlight online earlier this year when looking for a new IT partner and we could not be happier. They are so responsive and have professional systems in place. They keep you in the loop at all times which is very reassuring to know that your issue is being worked on. Nothing is too much trouble or too difficult and all the staff that we have worked with either over the phone or in the office have been so polite and thorough. They were able to come in, evaluate and have a full understanding of our current set up almost immediately. We feel that we finally have an IT partner that is able to look at the cause of issues and advise us on future proofing to prevent any further issues and to streamline our performance. Their fees are reasonable and transparent, no hidden costs. We have used other IT support companies in the past and I now see just how lacking that support was. You really do get SUPPORT when you are a client of Greenlight and for our business that is invaluable.
Dealing with Greenlight has been the most pleasurable regular service experience I have ever had – 100% every time.
We are both proud and thankful for the 10yr+ relationship aceia has with Greenlight. As a growing small business Greenlight has been there for us every step away. From ensuring we buy the right equipment & software to ongoing help desk support we simply could not have survived without their professional and courteous support. Thanks to David and all his team over the years. Here’s to the next 10yrs of partnering.
Helpful, responsive, professional and dedicated team, with an excellent ticket tracking system, so you always feel looked after and know that somebody is on hand to assist no matter what hour of the day or night it is.
We have been a long-time customer of Shexie’s and was recommended to Greenlight’s hosting services when our previous CSP was no longer able to maintain a stable platform nor provide the server resources we required. As we work exclusively from a remote server environment, downtime was having an unsustainable impact on our business several times a week with no apparent solution in sight. A change had to be made and Greenlight engaged with us to correctly plan an amicable migration to a well-resourced and resilient VPS platform that has delivered the performance and reliability as promised since day one. Based on our exceptional experience we have referred many of our clients to seek similar cloud solutions with Greenlight.
As an ISV forced to deal with a wide range of IT providers one our biggest problems was constantly dealing with incompetent hardware technicians that did not know how to setup a network or restricted it to the extent our software could not operate. All of our clients that use Greenlight’s services encounter none of these issues and if a problem does arise it is always resolved quickly and effectively. As a result, we partnered with Greenlight as our preferred cloud hosting provider in mid-2016 and continue to strengthen our mutually beneficial relationship.
As a growing small business it is important to us to have the support of a progressive IT company that can advise on the usefulness of emerging technologies and provide the most cost effective solutions that enable us to capitalise on what’s new. We appreciate the quality of service provided by Greenlight and have no hesitation in recommending them to others looking for sound IT support.
Transitioning to the Greenlight services and solutions has been very smooth and has increased our business performance and uptime dramatically. It’s nice to have a trusted team we can rely on that truly care about our business.
Finding a reliable and trustworthy IT partner is always a challenge, and I am pleased to say we have found one in Greenlight.
We have been a client of Greenlight ITC for the past three years, and have relied on Greenlight for the day-to-day care of our systems and users, advice on improvements, and implementation of those improvements. In the time Greenlight has worked with us, our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased. As a CFO, this sort of result ticks all the boxes.
Our hospital has been using Greenlight ITC since 2011. During that time I have been impressed with quick response times and the knowledge of their technicians. When a difficult issue arises it is escalated and resolved efficiently and effectively. I have also been very happy that they have been able to reduce our maintenance costs without compromising service.
I had the pleasure of working with Greenlight iTC recently and was impressed by the services provided and the... professional, friendly way in which I was treated by their staff. I look forward to working with them again in the future and highly recommend them to anyone looking for a fully integrated, managed iT solution for their business.read more
My hard drive died in my computer but Jakub Marval was able to get it up and running promptly. Even after the event,... he was able to log in to retrieve some 'hidden' files and is sorting out a reliable backup system going forward. Had HP been able to react sooner, I would have even had it sooner! Thanks Jakub!read more
The team at Greenlight are very efficient, professional and quick to resolve any issues we have at our practice. No... task is too difficult and they are very accommodating and patient when assistance is required. I would recommend them in a heartbeat. Alexander is an asset to the company:)read more
It has been a pleasure to deal with Angus and his team at Greenlight ITC. They have been very professional, with a... wealth of experience and knowledge, while delivering an excellent customer service. They have been efficient and prompt in their technical support. Highly recommend their IT services.read more
I reviewed many hosting solutions and Greenlight ticked every box. They have been fantastic since day one. Angus and... his team have been really easy to work with, and customer service and response times excellent. I am not a IT guy - Greenlight did everything for my business. They ordered and set up all of my hardware, software and network the shipped it to my location in Brisbane. From the early teething issues through to the random calls for help from my staff, the Greenlight team have always stepped up. (PS Maddie - you have been amazing!!)read more
Angus and the team at Greenlight ITC are superb, they are exceptionally efficient with all manor of technical and... systems support and also are always bringing forward amazing ideas based on new technology, software and applications that keep a business moving forward. The service is excellent and without doubt I would recommend Greenlight to anyone looking to improve their business systemsread more
I cannot recommend Igor and the team at Greenlight ITC highly enough. We are a mid size healthcare practice and rely... heavily on the smooth running of our IT. We found Greenlight online earlier this year when looking for a new IT partner and we could not be happier. They are so responsive and have professional systems in place. They keep you in the loop at all times which is very reassuring to know that your issue is being worked on. Nothing is too much trouble or too difficult and all the staff that we have worked with either over the phone or in the office have been so polite and thorough. They were able to come in, evaluate and have a full understanding of our current set up almost immediately. We feel that we finally have an IT partner that is able to look at the cause of issues and advise us on future proofing to prevent any further issues and to streamline our performance. Their fees are reasonable and transparent, no hidden costs. We have used other IT support companies in the past and I now see just how lacking that support was. You really do get SUPPORT when you are a client of Greenlight and for our business that is invaluable.read more
I would highly recommend David Nguyen and his professional team at Greenlight. They are always very efficient and... get to the point of our problems quickly in our busy practise. I would have no hesitation in recommending Greenlight ITC.read more
Excellent service, in particular Madeline Smith - Maddy is alway very efficient, friendly and helpful even when we put... her under pressure for a quick resolution. In fact, our own IT person was recently very impressed with her speed and knowledge. Maddy makes things seem easy and seamless and nothing is too difficult or a problem. She is definitely an asset to Greenlight ITC and we are lucky to have her as our support contact person!read more
Knowledgeable, Responsive, Great Service!I have been a customer of Greenlight for the past two years, and have... constantly been impressed by their service, both onsite, and remote. They are able to assist with all of the Design applications I use, and are only an email or telephone call away. I definitely recommend them.read more
The GL team are remarkable in their professionalism and customer service. Always at the forefront in providing quick... and reliable solutions where IT issues pop-up. In general the response times are quick and the overall network environment provided for our company runs smoothly. Highly recommended.read more