Medical Cloud Hosting Australia

DHS Gives The Latest Mandatory Policy on Medical Data Management in Australia for 2020

DHS Gives The Latest Mandatory Policy on Medical Data Management in Australia for 2020 1920 1280 Greenlight Managed IT Support Services | Sydney | Melbourne
DHS Gives Mandatory policy on medical data management in Australia

The medical data management system in Australia is not where it should be. According to Dr. Bernard Robertson-Dunn, who chairs the health committee of the Australian Privacy Foundation (APF), says that rather than focusing on improving patient health, or reducing the cost of healthcare, all the government is doing is putting patients data at risk.

According to the Notifiable Data Breaches Scheme (NBDS) report from April 2018 to March 2019, there has been a 712% percent increase in data breach notifications alone.

60 percent of those data breaches were recognized as malicious attacks with 28 percent off the attacks coming from unknown sources.

55 percent of the attacks and notifications were attributed to human error in the health sector and 41 percent in the financial sector.

Across all industries, 35 percent of those data breach notifications were set off by human error which can be attributed to the loss of a storage data device or the unintended disclosure of personal information. We wrote about more of these Cybersecurity Statistics here.

All in all, it’s safe to say that between the data storage systems and infrastructure as well as the medical community have failed their patients in terms of information privacy and the management of their security. That is why stronger rules have been put in place to patient’s worries on privacy at ease.

Mandatory DHS Rules, Requirements and Consequences

The Department of Health Services (DHS) plays the role of ensuring that health providers comply with the requirements of the Medicare Benefits Schedule (MBS) and other programs, including incentive payment programs.

To help maintain the privacy of patients’ personal information, the DHS has adopted new requirements for third-party software providers. It’s a part of their campaign for the Digital Transformation Agency’s (DTA) Secure Cloud Strategy. Under the Secure Cloud Strategy, the DHA requires that all applicable Australian software companies undergo a process of accreditation and compliance of their data management practices.

The new policy applies to any party using cloud-hosted services that connect with the DHS to provide services such as Medicare, PBS, NDIS, DVA, MyHealthRecord, Child Care, and Aged Care.

The accreditation process involves earning the Australian Signals Directorate Certified Cloud Services List (CCSL) certification and can maintain assurance that all data will remain within the Australian jurisdiction. Additionally, the policy encourages the physical separation of the infrastructure as well as limiting access to patients’ private data to those with Negative Vetting 1 (NV1) security clearance. 

Failure to comply with the DHS’s rules and policy under the Secure Cloud Strategy by the deadline on April can result in major consequences. Those consequences could mean fines, suspended licenses, and ultimately the loss of your practice.

Managing DHS Requirements and Running Your Practice

Under the DHS’s policy, all practices are required to utilize a DHA certified infrastructure to ensure the privacy of their patients. So, how do you manage that and still do work for your practice? —Managed Cloud Services, i.e., medical hosting.

What is Medical Cloud Hosting?

Medical cloud hosting is private hosting (or, more specifically, private cloud hosting). When we talk about cloud hosting, we’re referring to hundreds of individual servers that work together as one. With cloud hosting, there’s no need for an on-premise infrastructure that costs money, space, and time in maintenance. With cloud hosting, everything is managed and stored for you via a cloud service provider.

In general, you have the option of public and private cloud hosting. Of course, medical hosting is private, but for your information, here’s the difference:

Public cloud hosting involves a standard cloud computing framework consisting of files, storage, applications, and services that are available on a public network. (Think Gmail).

Private cloud hosting is comprised of the same things—only all of those things are protected by a corporate firewall controlled by the corporate IT department. (Think Microsoft Exchange, as it requires authorized users and a secure VPN connection).

In other words, private medical cloud hosting equals privacy and protection. If you’ll recall, the DHS policy applies to all third parties using cloud services that connect with the department to deliver services such as Medicare, PBS, DVA, NDIS, and so on. This could only mean that private hosting is viable.

It’s also a necessity considering the fact that it’s DHS Compliant, ISO Certified, and handled offsite via your service provider but remains within the Australian jurisdiction.

How much Should I budget for Cloud Hosting?

Cloud computing and data management within a compliant industry isn’t going to be cheap—but it will become cost-effective in the long run. Ultimately, your budget will come down to your industry and the data capacity that you need, managed services, private vs public cloud hosting, and so on.

Of course, sticking with your outdated, on premise hardware, you’re looking at heaps of unnecessary spending in system maintenance, upgrades, equipment—not to mention paying an IT team to take care of it all for you.

Is you current provider DHS compliant?

If you’re a medical practitioner responsible for running a practice and wondering where to turn for your medical cloud hosting, Greenlight ITC is here to help.

We have one of the few providers of DHA certified cloud infrastructure for medical hosting. We are your ultimate technology solutions partner. Our medical cloud hosting capabilities can make your staff more efficient, and ultimately, your businesses more profitable under its data management practices. Not to mention, we’ll keep you safe from phishing scams and serious data breaches so that your patients can rest easy knowing that their private information is safe while they’re getting the care they need.

Greenlight is also a Tier-1 Microsoft Azure Partner and 2017 Watchguard ANZ Partner of the Year.

If you want to know more about how much switching to private medical hosting is going to cost you and your practice, your best bet is to call Greenlight ITC at 02 8412 000 to get a custom quote today. You’ll get to speak directly with one of our IT experts (aka, Data Doctors) who will walk you through the entire process.

CDN: Is Your Slow Website Losing You Sales?

CDN: Is Your Slow Website Losing You Sales? 150 150 Greenlight Managed IT Support Services | Sydney | Melbourne

As a business owner, you know that it is important to have a website, but have you ever thought about using the same technologies and techniques as the big boys?

What is a Content Distribution Network?

One tool that large e-commerce players use for site speed optimisation up and secure their sites is a CDN (Content Delivery Network). Only a few years ago, these were expensive, and only for enterprise customers. Fortunately for us, technology, and market forces have pushed the prices down to a point that even a Small Business can afford.

More sophisticated CDNs can also optimise the underlying pages and images, as well as provide web site security, but more on this later.  So why would even a small web site need a basic CDN?

Every web page is made up of a number elements, this includes things like text, images and often videos.  Now the further away geographically the user is to the website, the slower it is, right?

So rather than bringing the user to the same country as the website (costly!), we bring as much of the website as possible to the same country as the user.  For the visually inclined, here’s a diagram about CDNs from Wikipedia.

Content Distribution Network

A CDN is basically a collection of web servers in data centres around the globe. In its simplest form, each of these web servers keeps a local copy of pieces of your website, typically the parts that don’t change often, such as images.

This improves web site experience for the end user.  Why would we want to do this?  Well there are two main benefits.

Firstly studies show that if websites run faster, end users are likely to spend more time on them, and it also increases their likelihood to buy online.  In fact, a study by U.S. Research Company Aberdeen Group found that a 1-second delay in page load time can result in:

  • 7% fewer conversions
  • 11% fewer page views
  • 16% decrease in customer satisfaction

Worst case, really slow web sites will frustrate users to the point where they will leave, with your competition only one click away.  However studies have shown that even improving site speed by a few seconds per page load can have a 5 to 10% increase in online sales.

Secondly, the guys at Google are pretty smart.  In many ways, they have programmed their search algorithms to behave like users.  This means that if your website responds faster, your site will actually rank a bit higher in organic searches. While site speed is only a small factor in your overall rank, but every little bit helps.

Mike, That Sounds Too Good To Be True.

If all this sounds too good to be true, there are a few things to be aware of.  The first thing is that if it is not managed properly, web content can become ‘stale’.  By this we mean the CDN can display yesterday’s news, rather than up to the minute content.  The other thing is that your website reporting and analytics can also be affected.  However if you have the right team of web infrastructure specialists, all these issues can be easily overcome.

Now CDNs won’t solve every website performance problem.  Over-crowded web hosts, cheap offshore web-hosting, and poorly written content management systems will still likely need to be addressed.

However, you no longer need to spend thousands to get your website rebuilt and optimised.  Instead a CDN can be a very cost effective way to get some extra speed, especially for overseas visitors, and maybe even a boost to your sales.