business internet

IT maintenance plan - server network

Why Every Business Should Have an IT Maintenance Plan

Why Every Business Should Have an IT Maintenance Plan 2048 1365 Greenlight Managed IT Support Services | Sydney | Melbourne

IT maintenance plan - server networkIT network plays a crucial role in every business. In fact, it’s your company’s lifeline because everything – from product creation to customer support – happens around a computer network. The bottom line? It’s extremely difficult to manage a business without a reliable network.

But don’t just settle for creating one. It’s imperative that you implement a regular IT maintenance plan.

The Challenge of Utilizing Computer Networks

It gets harder to manage a computer network as your business grows. Things become more complicated. There are more issues to fix and problems to watch out for, like bugs and viruses. Just recently, the entire web was abuzz with Heartbleed, which some consider the deepest security hole ever. According to reports, the bug has put around two-thirds of the planet’s websites at risk. Because this security threat is so strong, many users are worried about the safety of their online data and have taken measures to protect their identity.

It’s scarier for businesses. Fears of compromised data can lead to lost customers. That is why it’s important for businesses to have an IT maintenance plan in place. This may not completely avoid issues like Heartbleed, but it can definitely minimize the impact to clients and customers.

Having IT Maintenance Protects Your Business

There are many benefits to having an IT maintenance plan:

It ensures increased productivity

To make sure everything runs smoothly, your computer network must be at its peak. It must perform well to make sure that everyone in the company will be able to accomplish tasks seamlessly. Regular maintenance will let you monitor potential problems in your IT systems. By having someone always looking out for impending issues, like downtimes, you can rest assured that key aspects of the business are well taken care of.

It avoids unexpected high repair costs

You’re likely to spend more on repair as compared to regular maintenance. When something breaks down, you have no other choice but to find someone to fix the problem immediately. You can’t risk letting another minute go by without resolving the problem because it will worsen the damage and lead you to lose potential sales.
Some business owners feel monthly maintenance fees are extra expenses that they can opt out of, but what they don’t realize is that when something happens, it’s a lot more expensive to solve the issue because it often requires new equipment and takes too long to finish. Remember, fixing something before it actually breaks down is always more cost-effective.

It ensures work isn’t disrupted

Every minute of downtime will cost you money. Remember that time is money and you must find ways to maximize your most important resources: manpower and time. IT maintenance will minimize, if not completely eliminate, downtimes and other system issues that disrupt work and affect output.

It enhances security

In this age, security matters a lot especially for businesses that deal with critical data. Security breaches are not uncommon and they can happen very easily. IT systems that are not properly maintained are susceptible to attacks. They’ll be vulnerable to virus infections and hacking. Additionally, compromised systems make for bad publicity.

It keeps your business from losing money

When IT systems work fine you don’t have to pay for exorbitant fees technicians charge. Expect to spend even more when experts discover heavily damaged parts. But what’s more alarming is the money you’ll lose from the hours (or days) when your system isn’t working well.Downtimes are very costly, and the only thing standing between you and costly repairs is a reliable IT maintenance plan.

It minimizes the effects of system disruptions

Ultimately, IT systems will fail at one point. There’s no stopping that and the only way to stay on top of things is to minimize the effects. You must have a way to retrieve important data (i.e. having a solid backup solution) prevent it from happening again.

It helps you keep customer relations strong

Perhaps the most important reason for having an IT maintenance plan is keeping customers satisfied and happy. And one of the things that keep customers happy is the knowledge that their data is secure and that you can continue to give them reliable, uninterrupted, and top-notch services.

If you’re still on the fence about getting an IT maintenance plan, think about this: it gives you the chance to take a proactive approach in protecting every single aspect of your business. It’s crucial in making sure you continue to provide excellent service to your customers.

Laptop computer

How to Choose the Right IT Support for Your Business

How to Choose the Right IT Support for Your Business 2048 1536 Greenlight Managed IT Support Services | Sydney | Melbourne

Laptop computerSimply put, a lack of IT support will hurt your business and severely affect your daily operations. Instead of focusing resources on more urgent matters, you’ll be tied up with problems that shouldn’t be there in the first place. Plus, without dedicated IT support, the best you can hope for are “quick fixes” – but those “quick” fixes are often no more than a Band Aid, with more costly problems looming.

Just one problem: In-house IT support can be costly. Among the problems you may face are budget constraints, keeping up with the trends and finding the right people. That’s why it’s beneficial to get outside help.

What’s in It for Your Business?

Outsourcing IT support will help you control costs, increase productivity and minimize risk.

  • Controlled costs: Monthly expenses for IT support are fixed so you’ll know exactly how much goes out of your pocket. You will also be able to foresee possible expenses and allocate funds appropriately. As a result, cash flow is managed better.
  • Increased productivity: Instead of finding the one or two employees who “know a thing or two” about troubleshooting, those employees can focus on their own projects and deadlines. That, in turn, leads to increased productivity.
  • Minimized risk: When things go wrong, either with your hardware or software, business shuts down. Now, you’re facing a potential loss of profits, expensive repair costs and once-loyal customers who are now concerned about working with you. And that doesn’t include the possibility of security breaches, both for you and your clients. Working with an IT company gives you peace of mind.

Steps to Find the Right Support

  1. Create a plan: What is your main goal? Why do you think seeking professional help will benefit your business? Is there a specific area you wish to improve or a problem you want resolved right away?
  2. Who’s using them?: Before hiring anyone, go to their respective website, and see if they list previous and current clients. Are these businesses similar to yours? It’s better to work with an IT company that has helped similar companies because you’re more likely to have the same needs and issues. Word of mouth is also an effective way to find the most competent people.
  3. Are they certified?: Make sure anyone you’re considering is certified. You can usually find this information on the company’s website or various social media sties. Look for those who are Microsoft Certified IT Professional (MCITP), and Microsoft Certified Technology Specialist (MCTS). You should also look for those with CompTIA Network+ certifications.
  4. Narrow down your search. Once you’ve pinpointed several finalists, reach out to each company and ask questions. Document everything so you can go back to and discuss with the team before you make the final decision.
  5. Think of your business’ future. Find a provider that will be in it for the long haul. IT system maintenance is essential to your business – and you need someone who will stick with you for several years. You need the right people to maintain reliable IT systems for years.

Things to Watch Out For

  • Tech people who only speak in jargon: These people are either hiding something or masking the fact that they don’t really know anything. Reliable IT providers will ensure that you know what you’re getting into, so they’ll explain what needs to be done in simple and clear language.
  • Support providers who don’t like to get their hands dirty: IT support providers must be willing to get involved in your business’ daily operations. They need to immerse themselves so they can figure out the best way to take care of your IT needs.
  • Those who like using quick-fixes and insist that their solutions are the ONLY ones that matter: Short cuts are dangerous because not every detail is scrutinized. Avoid support providers who like doing these. At the same time, those who refuse to seek a second (or third) opinion and insist on doing only what they are familiar with will only cause you more problems.

What is Metro Ethernet?

What is Metro Ethernet? 150 150 Greenlight Managed IT Support Services | Sydney | Melbourne

As business internet providers, we often receive a lot of interest in our Metro Ethernet services, and primarily this is because just about everyone– ever– wants their internet to be faster. This is true especially in the work environment where deadlines are prevalent, and a slow or intermittent business internet connection can mean a lot of frustration.

Metro Ethernet uses carrier ethernet technology in what is commonly referred to as MANs- Metropolitan Area Networks.

Some of the benefits Metro Ethernet have over other solutions are:

  • Cost Effective – an infrastructure shared with multiple businesses mean that unlike a dedicated connection, it is a lower cost service to provide
  • Reliability – because it is based on a mesh network using a combination of cable and fiber optic media, there are no intermittent issues due to poor signal strength or interference
  • Scalable – due to infrastructure already being in place for the majority of metropolitan office locations, there is more flexibility for adding or removing connections
  • Bandwidth Management – bandwidth can be centrally managed to meet the needs of each individual business, allowing greater control over both costs and performance capabilities


While there are some occasions where alternate solutions are a better fit for some businesses, our Metro Ethernet services may be a great way for your business to simultaneously increase its performance while reducing overheads.