Our Process


Grow your Business with our plan for your success

We get it.  There are thousands of IT companies in Australia, and most are quite capable of fixing common IT issues. When all providers look to be offering similar IT Support services, how do you decide which provider is right for you?

At Greenlight ITC we believe it is our Business Technology Process that makes ALL the difference. We have spent 14+ years refining how we can make a positive impact on the way you run your business.

So what exactly, makes Greenlight  your perfect choice for managed IT services and cloud support? It’s our focus on you. We don’t have a “one size fits all” IT solutions approach. It’s the fact that we go above and beyond to make sure that the Managed IT service that you receive suits your business objectives month after month.


Our Business Technology Process

1. We ensure we are the right fit for You

Our team are trained to specialise in a limited number of industries, and we only take on customers when we know we will add value to their business. So if we are not a good fit, we will happily point you in the right direction.

2. We take onboarding very seriously

From the first day you join us, we want our customers feel like that we have been supporting you for years. It takes a lot of work to fully document your setup and plan to ensure a seamless transition. If you are transitioning from internal IT, or another IT provider, we have systems in place to make sure that nothing gets overlooked.

3. Your own dedicated specialist team

We never want to lose that personal touch so we keep it small where it counts. Every customer has their own dedicated 4 to 5 person team, who knows your systems inside and out. It won’t take long for your team to build a relationship with every one of our engineers.

4. Quarterly Business Reviews that actually add value

Our team are trained to specialise in a limited number of industries, and we only take on customers when we know we will add value to their business. So if we are not a good fit, we will happily point you in the right direction.

5. Project Management Methodology

Updating IT systems requires a plan so that we don’t impact your business with down time. We use a mixture of PMBOK and Agile, depending on the project, and keep you in the loop along the way.

6. Client Communication is Everything

Our motto is “We’ll call you”. So you are never left wondering how a support ticket or project is progressing. Everything is tracked so that nothing falls through the cracks. Constant communication with our customers is the core of our DNA.

Trusted be over 300 amazing clients that love what we do

We are here to help!

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