We build relationships that truly make IT Work
The best MSPs know your business inside out. They proactively deliver the right strategies, are cost-effective, reliable, and deliver exceptional service. This keeps your business running at peak performance.
That’s the Greenlight Difference.
How Dedicated is Greenlight’s Managed IT Support?
We live and breathe by our exceptional service. In fact, we’re obsessed with your IT.
Not only do we reduce your costs on IT solutions and staffing, but we also strive to add more value to your business so you can hit your goals as soon as possible.
Dedicated Service means Proactive Execution
Other MSPs may only provide you with the bare essentials, and often offer solutions they don’t even use in their own businesses. We live and breathe the same technologies wherever we can so that we know how to support you inside and out.
Not sure if its an internet problem or something else? Some MSPs might walk you through countless steps and processes that take more time than it needs to. Our mission is to get to the root of the problem and stop those reoccurring issues the moment we identify the problem. We also keep a laser focus on all the latest cyber threats and offer solutions to give you peace of mind.
Other MSPs Vs. Greenlight IT
|Other MSPs||Greenlight ITC|
|Server Monitoring and Maintenance||✓||✓|
|Network Monitoring & Management||✓||✓|
|Help Desk Services||✓||✓|
|Quarterly/Monthly Business Reviews (QBRs)||✓|
|Proactive On-Site Visits, On-Demand||✓|
|Dedicated Projects Team||✓|
|35+ Team Members||✓|
|Multilingual Support (English, Mandarin, Cantonese, Hindi)||✓|
|Security Awareness Training||✓|
|Personalized IT Strategy and Team||✓|
|Dedicated Client Success (Account) Manager||✓|
|Virtual CIO Services||✓|
|Disaster Recovery and Business Continuity||✓|
|Fixed Monthly Fees||✓|
|Extended Support Hours included||✓|
|Scale your business – from 1 to 300 users||✓|
|Grow your business with better IT||✓|
How will Greenlight ITC help your business succeed?
- Rapid Fire Support
- Healthy Servers
- Backups and DR
- Cyber Security
- Team Collaboration
- VoIP, internet, and more...
IT Support from the A-Team of Managed Services.
Rapid Fire Response means we can fix your IT problems on the spot.
Congratulations, your business is growing. You have an IT department or managed service provider, but they’re stretched out thin and unable to scale as you do.
What will you do when their performance hangs in the balance?
Find a provider that is not just an extra help, but one that treats you like a partner and cares about your IT the same way you do about your business. Free yourself from annoying IT distractions and let the experts work on efficiently managing your IT infrastructure. The more you and your employees worry less about your business IT, the more you can work on the what matters.
Greenlight ITC works alongside your business regardless of shape and sizes to deliver a range of hardware, software and services that are tailored to you and your team. MSPs may come and go, but our support makes IT truly work.
Always be nice to your Servers. We treat them like royalty.Servers are the unsung heroes of your Business IT. Treat them well with Managed Services solutions that are certified by Microsoft, VMWare, and Citrix. More than just IT Support, we tune your servers to reach their peak performance so we can keep your team working efficiently. Our server solutions:
- provide optimal data integrity and server uptime
- have proactive server health checkups and monitoring
- offer on-site infrastructure visits
- are on-premise or cloud - we help you decide
Are your connections a bit of a mess? We do more than just untangle.
It shouldn't be complicated, while networks should be clean and tidy, the arrangement should suit not just your business but also workplace safety.
Our Networking solutions:
- are certified with major vendors including Cisco / Meraki, HP, and many others
- will be right-sized for your business
- have workplace safety in mind
- are secure and scalable
- connect everything together so things just 'work' the way they should
Compliance is one quick phone call away.
Whether its DHA, APRA FSCODA, DPA Greenlight's got you covered.
If you are in the medical or financial industries we can help you meet your compliance requirements in a very cost-effective way.
Our capabilities include:
- Tier-1 Microsoft Azure Partner
- DHA Certified Cloud Provider/ Infrastructure
- Government Grade Security and Privacy
- Public and Private Cloud Options Available
- Assistance with audit and report preparation
Sometimes disasters happen, so it's good to have a plan.
Nothing is more important than the data that keeps your business running. We can equip you and your employees with our the right tools to monitor and protect one of your most important business assets: your data.We have cost effective solutions for:
- backup on servers, desktops, and laptops
- backing up cloud applications, like Office 365
- having you up an running within minutes
- infinite retention of your data for a low cost
- disaster recovery and business continuity plans
Feel at ease from the smallest vulnerabilities when Greenlight manages your security.
We take security very seriously. First we secured our own house. Now it's time we helped protect yours. With cyber threats growing stronger and more complex, our team has you covered with Cyber Solutions that provide:
- Round-the-clock updates and monitoring
- Enterprise-level protection at SMB prices
- ACSC Essential 8 Compliance, and beyond
- End user training for defence against cyber threats
- Next generation anti-virus, anti-spam, and firewalls
- Multi-factor Authentication that doesn't cost a fortune
Covid-19 has changed the way we all need to work.
And there can be some great benefits for your business
Modern collaboration tools enable you and your team to do a better job from wherever you are. Our virtual collaboration and VPN solutions help your team work smarter, not harder. Our team will help you implement:
- better collaboration with Microsoft Teams
- virtual meetings with Zoom
- no more file servers - move to the cloud with SharePoint
- cloud telephony, have you office phone at home or your mobile.
Getting dropped calls or service interruptions? We hear you.
Greenlight started as a Telco company, we deeply understand the need to be heard loud and clear.
No-Nonsense Features include:
- simple, flexible, affordable phone systems
- fast and affordable business grade NBN
- a complete solution that saves 30-50% of traditional phone costs
- a single point of contact for all your internet, telco and IT
- integration with Microsoft Teams
- call reporting for your marketing campaigns
The benefits come fast:
- Extended Support Hours– whether you start early or work late, we’re just a phone call away to help you solve your IT problems.
- Leverage our buying power – gain access to our vast array of IT products, and save money at the same time when we purchase in bulk.
- Retain complete control – you decide what tasks or service issues get escalated to our technical team.
- On-Demand Access – get additional IT services when and where you need them. Your upgrade is a phone call away.
- Happier employees – with the ability to track the progress and status of their IT requests quickly and easily when you share our ticketing system. When you speak to our A-team, you feel like they are a part of your company.
- Focus on the tasks that matter – outsource simple tasks like desktop rollouts, or complex ones like Enterprise Server builds.
Trusted by over 400 companies in Australia:
Transitioning to the Greenlight services and solutions has been very smooth and has increased our business performance and uptime dramatically. It’s nice to have a trusted team we can rely on that truly care about our business.
As a growing small business it is important to us to have the support of a progressive IT company that can advise on the usefulness of emerging technologies and provide the most cost effective solutions that enable us to capitalise on what’s new. We appreciate the quality of service provided by Greenlight and have no hesitation in recommending them to others looking for sound IT support.
As an ISV forced to deal with a wide range of IT providers one our biggest problems was constantly dealing with incompetent hardware technicians that did not know how to setup a network or restricted it to the extent our software could not operate. All of our clients that use Greenlight’s services encounter none of these issues and if a problem does arise it is always resolved quickly and effectively. As a result, we partnered with Greenlight as our preferred cloud hosting provider in mid-2016 and continue to strengthen our mutually beneficial relationship.
Our hospital has been using Greenlight ITC since 2011. During that time I have been impressed with quick response times and the knowledge of their technicians. When a difficult issue arises it is escalated and resolved efficiently and effectively. I have also been very happy that they have been able to reduce our maintenance costs without compromising service.
Finding a reliable and trustworthy IT partner is always a challenge, and I am pleased to say we have found one in Greenlight.
We have been a client of Greenlight ITC for the past three years, and have relied on Greenlight for the day-to-day care of our systems and users, advice on improvements, and implementation of those improvements. In the time Greenlight has worked with us, our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased. As a CFO, this sort of result ticks all the boxes.