Scale your Business with Personalized, Cost Effective IT Support Solutions
Are you a small to medium sized business owner who gets caught up with too many IT problems? Or do you work with an IT support company that puts your business to a stop and don’t feel prioritised?
Greenlight ITC are the leading experts in IT support for Small to Medium Businesses! At Greenlight we believe in providing cost-effective solutions to Empower You through Technology. We can host and manage all of the infrastructure with our team of experts at a fixed monthly cost, so you will have peace of mind and can focus on the important day-to-day activities that grow your business and hit your goals.
Say goodbye to your technology problems with Sydney, Melbourne, and Newcastle’s leading Managed IT support services for small and medium sized business.
What can Greenlight ITC do for you?
Computer support services – Our specialists help with the technical needs your staff have every day such as backing up data, troubleshooting or setting up mailboxes. We do it all so you don’t have to.
Cyber Security – With cyber threats growing stronger and more complex, our team has you covered with Cyber Solutions that is enterprise grade, and beyond Essential 8 Compliance.
Data Backup and Disaster Recovery – Nothing is more important than the data that keeps your business running. We can equip you and your employees with our the right awareness and our ironclad processes to monitor and protect one of your most important business assets : your data.
Cloud Migration – A new world of hardware and software options are available in the cloud without stressful licensing requirements. Our cloud services allow smart and savvy businesses to achieve more with less through our turnkey solution. Medical providers can rest assured it is DHS Certified and Compliant even with the changing policies.
Proactive Server Management – Have the peace of mind to forget about the hardware by having us look after licensing, upgrades, maintenance and monitoring which cut down on costs for your business.
Network Management – Done-for-you network management means we will handle the setup, changes and optimisation for wifi, LAN, firewalls, content filtering and dynamic load balancing.
Virtual Collaboration and VPN Solutions – Better collaboration tools enable you to do a better job from wherever you are. Our virtual collaboration and VPN solutions help your team work smarter, not harder.
Some of our other services include:
- Data Management
- File Collaboration
- Process Streamlining
Affordable flat monthly fees – no surprises
Flat rates take the guesswork out of budgeting. We host and manage all IT infrastructure with our team of experts at a low monthly cost, so you will have peace of mind and can focus on the important day-to-day activities for your business. Greenlight’s Business IT Support packages include regular reports that provide insight into your systems and the value we provide, which will help you plan and budget for future expenses.
24/7 IT support
An IT support service is only as good as its people. Greenlight offers 24/7 access to its Australia-based technicians, so we will always be here when you need us. Here is what we offer.
- Comprehensive technical support – our service is available 24/7, remotely or in person. Whatever works for you.
- Proactive technology assistance– we monitor your systems 24/7 and can pre-emptively address any potential problems with any of your workstations and systems.
Frequently Asked Questions – IT Support Services
What can Greenlight ITC do For you?
We provide detailed reports at the end of each month that include information about your systems and what we have worked on.You don’t have to blindly trust us when we say that we will keep your systems up to date with the latest service packs and patches.
How will I know if my server is up to date?
Keeping your infrastructure running smoothly and up to date is all part of the Greenlight service.
Will your IT support really save my business money?
Absolutely. We take costs to your business very seriously and every purchase needs to have a business case. We understand business owners don’t want to spend money unnecessarily and we will always work within this mindset.
Can I call any time with issues, concerns or things to be done?
We are always available to chat and we make sure our technical team has capacity to service the clients we are managing.
Can any of our employees call if they are having issues with a program?
Yes. We encourage your staff to call us for immediate help so they can work effectively and solve your problems as soon as possible. We want staff to be able to perform their duties so your business can succeed.
Can you help me figure out if we’re using the right programs for our business?
We love to have frequent meetings with clients to inform them of what is happening in the market and best practice for their business. We will list what you have and options for improvement where appropriate.
Where do you service?
We have got your business covered throughout Australia.
Whether you’re in Abbotsford, Richmond, Kew, Hawthorn, Hawthorne, Hawthorn East in Melbourne…
Whether you’re in Sydney, such as in Chatswood, St. Leonards, Artarmon, Macquarie Park, North Sydney…
Whether you’re in the Greater Newcastle area or wherever in between, Greenlight ITC can support your Business needs!