Greenlight ITC

Sydney          02 8412 0000

Melbourne   03 8640 4000

IT Support Services in Melbourne

ellingtopn-savage“Finding a reliable and trustworthy IT partner is always a challenge> and I am pleased to say we have found one in Greenlight. In the time Greenlight has worked with us; our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased ”

– Geoff Hicken, CFO Ellington Savage

Reliable IT support for your business in Melbourne.

Are you a small to medium sized business experiencing IT related issues? Do you want to work with a progressive IT support company that puts your business first to get issues resolved quickly and cost effectively?

Greenlight ITC are one of Melbourne’s leading IT and VoIP providers. We are committed to helping small business overcome the challenge of growing a successful business.

Say goodbye to self-managing your IT related problems by partnering with Greenlight ITC, Melbourne’s leading IT support for small and medium sized business.

Who is Greenlight ITC?

We are a team of certified IT engineers that can cover all of your IT support requirements. Whether you run Microsoft, Apple, Citrix, VMware, MYOB, Quickbooks, Xero, Salesforce or SAP our staff are available to manage your business’s IT needs.

We provide our clients with a dedicated account manager, project management and virtual CIO services to ensure you receive the professional level of service that your business requires.

Our technicians are all based in Australia and will always be on hand to help you during your business’s operating hours to resolve any IT issues that may arise as quickly as possible.

How can we help you?

We minimize your business’s IT issues so you can maximize your business’s productivity.

Our proactive approach to your business and IT systems will have us detecting inefficacies and minor issues before they become disasters.

We want you to focus on the most important things in your business. Don’t get bogged down with the IT issues that cause inefficiencies for your business.

Affordable IT support

Unlike other IT support companies, we offer a flat rate with complete technology support plans so you can take the guesswork out of budgeting and have the confidence to invest in an IT support solution that you can afford.

Outsourcing your IT support to reliable experts based in Melbourne is the most cost-effective investment that you can make for your business. Your business will get access to our IT technicians and technology who are available 24 hours a day, 7 days a week.

We believe in providing affordable solutions for small to medium sized business. We can host and manage all of the IT infrastructure with our team of experts at a low monthly cost, so you will have peace of mind and can focus on the important day-to-day activities for your business.

Leverage our expertise and scale

Regardless of your business’s experience or accessibility to IT resources, we can tailor cost effective and suitable technology solutions to fix your issues and help your business’s performance.

What IT support services do we offer?

We provide a wide range of IT support services. Some of our most popular services include:

Data Protection & Recovery – Our robust processes are designed to monitor and maintain your critical data and infrastructure. We understand how backups and business continuity is critical to your success.

Staff Support Services – Our Melbourne-based technical specialists can help with the end-to-end technical needs your staff have every day. Whether it is backing up data, troubleshooting account issues, or setting up mailboxes– we’ve done it all before, and if we haven’t, we are happy to create a tailor-made solution for your business.

Industry Best Practices – Leverage our expertise to have a setup that conforms to IT best practices. This will lead to better systems and process for your staff and greater up-time.

Some of our other services include:

  • Server management
  • Cloud migration
  • Data management
  • Data recovery
  • File collaboration
  • Process streamlining
  • Virtual collaboration & VPN solutions

Frequently Asked Questions – IT Support

What can Greenlight ITC do For you?

We provide detailed reports at the end of each month that include information about your IT systems and what we have worked on.You don't have to blindly trust us when we say that we will keep your systems up to date with the latest service packs and patches.

How will I know if my server is up to date?

Keeping your infrastructure running smoothly and up to date is all part of the Greenlight service.

Will your IT support really save my business money?

Absolutely. We take costs to your business very seriously and every purchase needs to have a business case. We understand  business owners don't want to spend money unnecessarily and we will always work within this mindset.

Can I call any time with issues, concerns or things to be done?

We are always available to chat and we make sure our technical team has capacity to service the clients we are managing.

Can any of our employees call if they are having issues with a program?

Yes. We encourage your staff to call us for support so they can work effectively. We want staff to be able to perform their duties so your business can succeed.

Can you help me figure out if we're using the right programs for our business?

We love to have frequent meetings with clients to inform them of what is happening in the market and best practice for their business. We will list what you have and options for improvement where appropriate.

(No obligation. No contracts)