Frequently asked questions
  • We work with businesses in most industries. But in general, these are the qualities we look for in a potential managed technology partner:

    • Size: 10-300 employees
    • Location: East coast of Australia
    • Technology: Mostly Microsoft, limited or no Apple Macs
    • Maturity: Driven to grow, optimize, streamline, and become more successful. Understands that technology is a fundamental part of the modern workplace and can help accomplish high-level business goals. Wants to focus on doing what they do best, and outsource the rest.
  • While we would love to help everybody make the most from their technology, our business is only geared up to support business customers.  However if you are a business customer working from home, then please give us a call.

  • Chances are yes, we can fix almost everything a business might need when it comes to their technology.

    However, all too often these minor issues are the result of a bigger technology problem.  Our mission is to not just fix the problem, but to also get to the root of the problem so that your staff can keep working without any technology slow downs.

  • We can’t be all to things for all people, so we ’re not right for everyone! To avoid wasting anyone’s time, here are the qualities that we’ve found don’t mesh with our mission and values:

    • Those looking for a cheap/budget solution or whose number one consideration in choosing a provider is their price.
    • Companies who are looking for just another service vendor – while we’re happy to provide one-off services when needed, our main goal is to be an ongoing partner and adviser to our clients.
    • Companies who don’t adhere to industry, compliance, or best practice standards.
  • We have talented engineers located in Chatswood (Sydney) and Kew East (Melbourne). We also have an extensive partner network around the country who help us install equipment we when needed.

    We do not offshore any work, so you know that your data is safe with us!

  • We’re glad you asked! Take a look at our news page to check out some of the ways our work has been recognized.

    We’re lucky to have clients that appreciate what we do and aren’t afraid of sharing their feelings! You can see some of their feedback on our Testimonials page, We also have over 70 Five star Google reviews. We’re also happy to provide client reference lists on request.

    And unlike the cheap IT service providers, we are 100% local and based in Australia.

  • We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

    We focus on client outcomes and tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like some managed service providers.

    Monthly costs can range from a few hundred to a few thousand dollars – unfortunately we can’t give a more accurate answer than this until we get to know your company and what you would like to achieve.

  • What business doesn’t like to say they’re different and better than all their competitors? The truth is every IT provider is the right match for some, and not for others. We’ve worked to build a business that differentiates us in the ways we value most, and may make us the right match for you!

    Here are some of those ways:

    • As a client, the way we communicate and work with your team means everything to us.  Our motto is “we’ll call you”, so you will never be left waiting for important updates.
    • You get that boutique feel.  We’re small enough to know every person in the companies we work with; our clients are never just a number. However, we’re also large enough to have a team full of experts in every technology, and be able to offer 24/7/365 support. We strive to always balance personal connection with top-tier service as we grow.
    • Many managed service providers only operate at the IT support level. They will fix and prevent technology problems, and that’s all. This is great for some, but go further. We regularly meet with our clients to learn about their challenges, goals, and hopes for the business. We then design technology plans and systems that support and drive these goals. Instead of just being “the IT support people”, we aim to become a valued partner to all our clients.
    • The IT service industry is known for burnout. Too frequently employees are overworked and underappreciated, leading to poor support and unhappy clients + service teams. Keeping our employees happy and satisfied through competitive pay, ongoing training and career-building opportunities, family support, work/life balance, benefits, team-building, and a great culture is a huge priority. When our people are happy, they provide our clients with unmatched service.
    • We’re 100% local and Australia-based. You’ll always work with a member of our team, not someone in a call centre or overseas.

Trusted be over 300 amazing clients that love what we do

We are here to help!

Reach out to us to find out how to achieve more with less effort and lower costs.