What sort of companies do you work with?
We work with businesses in most industries. But in general, these are the qualities we look for in a potential managed technology partner:
- Size: 10-300 employees
- Location: East coast of Australia
- Technology: Mostly Microsoft, limited or no Apple Macs
- Maturity: Driven to grow, optimize, streamline, and become more successful. Understands that technology is a fundamental part of the modern workplace and can help accomplish high-level business goals. Wants to focus on doing what they do best, and outsource the rest.
Do you offer consumer level / home PC repairs?
While we would love to help everybody make the most from their technology, our business is only geared up to support business customers. However if you are a business customer working from home, then please give us a call.
Can you fix my PC/Network/Server/Firewall/Software for me?
Chances are yes, we can fix almost everything a business might need when it comes to their technology.
However, all too often these minor issues are the result of a bigger technology problem. Our mission is to not just fix the problem, but to also get to the root of the problem so that your staff can keep working without any technology slow downs.
Who do you NOT work with?
We can’t be all to things for all people, so we ’re not right for everyone! To avoid wasting anyone’s time, here are the qualities that we’ve found don’t mesh with our mission and values:
- Those looking for a cheap/budget solution or whose number one consideration in choosing a provider is their price.
- Companies who are looking for just another service vendor – while we’re happy to provide one-off services when needed, our main goal is to be an ongoing partner and adviser to our clients.
- Companies who don’t adhere to industry, compliance, or best practice standards.
Where are your engineers located?
We have talented engineers located in Chatswood (Sydney) and Kew East (Melbourne). We also have an extensive partner network around the country who help us install equipment we when needed.
We do not offshore any work, so you know that your data is safe with us!
How do I know you are reliable?
We’re glad you asked! Take a look at our news page to check out some of the ways our work has been recognized.
We’re lucky to have clients that appreciate what we do and aren’t afraid of sharing their feelings! You can see some of their feedback on our Testimonials page, We also have over 70 Five star Google reviews. We’re also happy to provide client reference lists on request.
And unlike the cheap IT service providers, we are 100% local and based in Australia.
How much does managed services cost?
We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.
We focus on client outcomes and tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like some managed service providers.
Monthly costs can range from a few hundred to a few thousand dollars – unfortunately we can’t give a more accurate answer than this until we get to know your company and what you would like to achieve.
What makes you different from other providers?
What business doesn’t like to say they’re different and better than all their competitors? The truth is every IT provider is the right match for some, and not for others. We’ve worked to build a business that differentiates us in the ways we value most, and may make us the right match for you!
Here are some of those ways:
- As a client, the way we communicate and work with your team means everything to us. Our motto is “we’ll call you”, so you will never be left waiting for important updates.
- You get that boutique feel. We’re small enough to know every person in the companies we work with; our clients are never just a number. However, we’re also large enough to have a team full of experts in every technology, and be able to offer 24/7/365 support. We strive to always balance personal connection with top-tier service as we grow.
- Many managed service providers only operate at the IT support level. They will fix and prevent technology problems, and that’s all. This is great for some, but go further. We regularly meet with our clients to learn about their challenges, goals, and hopes for the business. We then design technology plans and systems that support and drive these goals. Instead of just being “the IT support people”, we aim to become a valued partner to all our clients.
- The IT service industry is known for burnout. Too frequently employees are overworked and underappreciated, leading to poor support and unhappy clients + service teams. Keeping our employees happy and satisfied through competitive pay, ongoing training and career-building opportunities, family support, work/life balance, benefits, team-building, and a great culture is a huge priority. When our people are happy, they provide our clients with unmatched service.
- We’re 100% local and Australia-based. You’ll always work with a member of our team, not someone in a call centre or overseas.
Trusted be over 300 amazing clients that love what we do
I cannot recommend Igor and the team at Greenlight ITC highly enough. We are a mid size healthcare practice and rely heavily on the smooth running of our IT. We found Greenlight online earlier this year when looking for a new IT partner and we could not be happier. They are so responsive and have professional systems in place. They keep you in the loop at all times which is very reassuring to know that your issue is being worked on. Nothing is too much trouble or too difficult and all the staff that we have worked with either over the phone or in the office have been so polite and thorough. They were able to come in, evaluate and have a full understanding of our current set up almost immediately. We feel that we finally have an IT partner that is able to look at the cause of issues and advise us on future proofing to prevent any further issues and to streamline our performance. Their fees are reasonable and transparent, no hidden costs. We have used other IT support companies in the past and I now see just how lacking that support was. You really do get SUPPORT when you are a client of Greenlight and for our business that is invaluable.
Dealing with Greenlight has been the most pleasurable regular service experience I have ever had – 100% every time.
We are both proud and thankful for the 10yr+ relationship aceia has with Greenlight. As a growing small business Greenlight has been there for us every step away. From ensuring we buy the right equipment & software to ongoing help desk support we simply could not have survived without their professional and courteous support. Thanks to David and all his team over the years. Here’s to the next 10yrs of partnering.
Helpful, responsive, professional and dedicated team, with an excellent ticket tracking system, so you always feel looked after and know that somebody is on hand to assist no matter what hour of the day or night it is.
We have been a long-time customer of Shexie’s and was recommended to Greenlight’s hosting services when our previous CSP was no longer able to maintain a stable platform nor provide the server resources we required. As we work exclusively from a remote server environment, downtime was having an unsustainable impact on our business several times a week with no apparent solution in sight. A change had to be made and Greenlight engaged with us to correctly plan an amicable migration to a well-resourced and resilient VPS platform that has delivered the performance and reliability as promised since day one. Based on our exceptional experience we have referred many of our clients to seek similar cloud solutions with Greenlight.
As an ISV forced to deal with a wide range of IT providers one our biggest problems was constantly dealing with incompetent hardware technicians that did not know how to setup a network or restricted it to the extent our software could not operate. All of our clients that use Greenlight’s services encounter none of these issues and if a problem does arise it is always resolved quickly and effectively. As a result, we partnered with Greenlight as our preferred cloud hosting provider in mid-2016 and continue to strengthen our mutually beneficial relationship.
As a growing small business it is important to us to have the support of a progressive IT company that can advise on the usefulness of emerging technologies and provide the most cost effective solutions that enable us to capitalise on what’s new. We appreciate the quality of service provided by Greenlight and have no hesitation in recommending them to others looking for sound IT support.
Transitioning to the Greenlight services and solutions has been very smooth and has increased our business performance and uptime dramatically. It’s nice to have a trusted team we can rely on that truly care about our business.
Finding a reliable and trustworthy IT partner is always a challenge, and I am pleased to say we have found one in Greenlight.
We have been a client of Greenlight ITC for the past three years, and have relied on Greenlight for the day-to-day care of our systems and users, advice on improvements, and implementation of those improvements. In the time Greenlight has worked with us, our systems performance has improved, downtime has become virtually non-existent, and our running costs have actually decreased. As a CFO, this sort of result ticks all the boxes.
Our hospital has been using Greenlight ITC since 2011. During that time I have been impressed with quick response times and the knowledge of their technicians. When a difficult issue arises it is escalated and resolved efficiently and effectively. I have also been very happy that they have been able to reduce our maintenance costs without compromising service.
We are here to help!
Reach out to us to find out how to achieve more with less effort and lower costs.