General

Dial up Telehealth Security

Dial up Telehealth Security 600 328 Greenlight Managed IT Support Services | Sydney | Melbourne

The use of telehealth has been growing rapidly over the past decade. Then, the coronavirus pandemic prompted another jump in telehealth offerings. There are many advantages to digital healthcare, but securing this access to physicians and specialists is more challenging.

Telehealth services offered through videoconferencing, remote monitoring, electronic consults, and wireless communications:

  • increase connectivity between patients and practitioners;
  • expand healthcare reach to rural facilities;
  • help ensure patients receive care in a timely fashion;
  • reduce low-acuity visits to emergency rooms;
  • improve workflow for healthcare professionals;
  • support consistent management of chronic care patients.

According to a Center for Connected Medicine study, nine out of ten organizations moved telehealth from future priority to a must-have in 2020.

Providers are seeing 50 to 175 times more telemedicine patients than before, according to McKinsey. And consumers liked the change: only 11 percent of the survey respondents had used telehealth in 2019, yet 76% said they were highly or moderately likely to use telehealth going forward.

The problem is that quick implementation leaves room for improvement. Telemedicine can mean many online tools. Add cloud storage and VPNs to those listed above. All that creates a vast attack surface, and cybercriminals can target both the medical staff side and the patient side.

Usable and Secure Telehealth

The healthcare industry is already juggling regulatory and reimbursement policies. With expanding telehealth services they must also offer secure, convenient access to patients.

A first priority is offering services on a platform that is regulation compliant. Protecting patient health information remains a priority, yet remote services make this more complicated. Data transferred online runs the risk of interception. Use the following best practices to support usable and secure telehealth offerings.

1. Authenticate identity

Ensure only authorized individuals have access to telemedicine data. Multi-factor authentication (MFA) is the most common approach. Any time you log into a website and then have to add a code sent to your phone, you’re using two-factor authentication. The idea is that the hacker might have your access credentials but wouldn’t also have your personal smartphone.

MFA has proven effective in blocking 99.9 percent of all automated cyberattacks.

2. Encrypt data

Encrypt any patient health information (PHI) or financial data on the telehealth platform or related devices. This makes it more challenging for the bad actor to leverage the data if they do gain access.

3. Educate patients

Cybersecurity is only as strong as the weakest link. In this case, that can be the patient. The healthcare provider may have security in place, but the patient connection could be a dangerous one.

It’s a good idea to educate patients about the threats. Help them improve their online interactions by informing them of the need to:

  • use a virtual private network to secure connections;
  • enable anti-malware and virus scanning;
  • update apps and software;
  • recognize social engineering attempts;
  • restrict app permissions to functionality only.

Conclusion

Telehealth has many benefits, but it requires healthcare providers to share sensitive data through a possibly insecure network with multiple users. A managed service provider can help secure the telemedicine platform. We can set up secure virtual private networks and inventory technology access points. Ensure your telehealth is as safe as it can be with the help of our IT experts.

Pros and Cons of All-In-One Computers

Pros and Cons of All-In-One Computers 600 329 Greenlight Managed IT Support Services | Sydney | Melbourne

Today, business is all about streamlining and finding efficiencies. And that even extends to embracing all-in-one computers. Users get a desktop computer that integrates monitor, processing, and ports in one. Still, there are pros and cons to consider.

Apple iMacs were the first all-in-one computers to gain popularity, but you can now find many different brands of all-in-one desktop. Promising all the computing power you need built into the monitor, these are easy to set up and get running. Their sleek design can also include webcams and speakers as part of the desktop. The user needs only to add a mouse and keyboard.

Furthermore, buying a computer with all its components included can be more cost effective, whereas buying each part separately adds up.

The all-in-one computer is great for an office environment that is low on space. These compact computers with fewer wires and less stuff to connect can look great in open-plan offices. All-in-one computers are also easier to move around flexible, collaborative work areas.

Upgrading all-in-one computers

There are some challenges with all-in-one computers, however. For instance, upgrading may be more difficult. You may be able to upgrade the random access memory (RAM), and replace and repair hard disk drives (HDDs), but otherwise, when you outgrow the computer, you’ll need to replace the entire machine.

You also get what you pay for with an all-in-one computer. If you go with a low- to mid-priced device, you basically get a laptop on a stick. The components used to build that desktop are often the same as you would find in a laptop. So, depending on what your computer needs are, you may want to invest in a higher-priced all-in-one or consider the component parts alternative.

Still, all-in-one computers are a good option for offices that want more flexibility. Of course, laptops are best when you want to be able to move easily between locations, but for agility within the office environment, an all-in-one is a convenient choice.

Buying all-in-one computers also allows users to enjoy business-wide consistency. Users keep traditional functionality but in a neat machine that makes a smaller footprint in their workspaces.

Considering your options for business computers? A managed service provider can help you select the best solution. Our experts learn your needs and recommend a fit for your business budget and processes.

We can also set up the new computers and ensure your system network is secure. Let us focus on IT while you focus on growing your business. Call us today!

3 Cyberattackers Putting Business at Risk

3 Cyberattackers Putting Business at Risk 600 329 Greenlight Managed IT Support Services | Sydney | Melbourne

Cyberattacks and data breaches happen worldwide, and no one is immune. Your business needs to protect its networks and systems, and secure sensitive data. But how much do you know about the types of cybercriminal out there. This roundup discusses the biggest threats and what they’re after.

Cybercrime Gangs

Online crime is a lucrative industry. Cybergangs go online to offer “crime as a service.” Their targets vary and can be spread out globally. In 2019, one international crime gang stole $100 million from more than 40,000 victims. Culprits were found in the US, Bulgaria, Germany, Georgia, Moldova, and Ukraine. Victims included small businesses, law firms, international corporations, and nonprofits.

Many of these bad guys may have started out in the digital environment, but well-established street gangs are turning their attention to cybercrime too.

Typically well-funded and organized, cybergangs work long-term to mount large-scale attacks. They target banks, law firms, healthcare networks, and other big businesses.

Still, small businesses can be targeted by cybercrime gangs. You could be the first domino to compromise a larger, more lucrative target in your supply chain.

State-based Actors

One nation pays an individual or group to target another country. On the digital battlefield this could mean:

  • tampering with an election;
  • infiltrating another country’s banking system;
  • compromising critical infrastructure;
  • accessing intelligence;
  • creating incidents of international significance;
  • engaging in propaganda, disinformation campaigns;
  • espionage.

In July last year our prime minister announced a “sophisticated state-based cyberattack” on political and private-sector organizations.

State actors also used cyber techniques to damage Iran’s nuclear program. They left an infected thumb drive in the parking lot. A well-meaning staffer found the USB and plugged it into the facility computers. The virus caused Iran’s fast-spinning centrifuges to go into overdrive.

These attackers are often motivated by nationalism, but this doesn’t mean businesses are safe. A politically motivated cyber actor might target a hotel hosting an international convention or gain access to a government vendor to send false communications.

Lone Wolf

Also known as disorganized crime, this is the online equivalent of a petty thief. Many make their income stealing money from low-hanging targets.

Some Lone Wolves are only interested in proof-of-concept: hacking into businesses and governments to see if it’s possible, without doing any damage once they are inside. 

Now that you better understand why your business might be targeted, it’s time to take the necessary steps. We can help solidify your cybersecurity stance. Partner with a managed service provider. Our experts can set up email security, remote access management, anti-malware scanning, and more. Contact us today!

4 Advantages of Consolidating Your Tech

4 Advantages of Consolidating Your Tech 600 329 Greenlight Managed IT Support Services | Sydney | Melbourne

Technology is the lifeblood of business today, and you likely have a lot of it. But you may have accumulated software and hardware as you grew. Now, you have a hodgepodge of technologies never designed to work together. Consolidation can help.

Large corporations can afford an in-house IT team to keep track of all the hardware and software, but small- to medium-sized businesses often need help. Managing computers and mobile devices, and telephony print and fax systems can be overwhelming. Then, there’s all the software you need to secure, not to mention setting up data recovery in case of a disaster or emergency.

Consolidating your technology offers several benefits to companies of all sizes. A managed service provider can help.

#1 Increased Efficiency

If there’s a problem with your printers, phones, or Internet connection, you call your provider. When many vendors offer each of these services, you make several calls, which means waiting on the phone with a printer tech, phone company, or internet service provider (ISP).

When you connect with customer support, they can address only issues in one area of concern. The ISP isn’t going to know anything about your phone service, and the phone company knows zilch about printers. This disjointedness can waste a lot of time.

With an MSP, you need to make one call only. The support person will know and understand your entire system. They offer input based on how different technology interacts.

#2 Cost Savings

Lacking a holistic view of your technology and its interactions, you can end up wasting money. You might invest in a new feature for voice over IP, duplicating a capability you already have online.

Consolidating your technology with a single provider can also streamline costs. The first thing an MSP will do is to map out how your technology works together. Armed with an understanding of business needs and goals, they’ll make recommendations. You may be able to cut back on services in one area with a simple upgrade in another. Perhaps you’re paying for software licenses you no longer need. Plus, the MSP identifies opportunities for cost savings gained from bundling services.

The MSP typically charges a monthly, consolidated fee. Instead of managing several bills for every technology, you pay a single, consistent fee, which also makes budgeting much easier.

#3 Business Agility

If 2020 has taught us anything, it’s that business needs to be nimble. Yet your ability to react can be slower working with many different vendors. Simplifying your processes can streamline your response times.

An MSP will take a proactive approach to overseeing your technology needs. They want you to avoid disruptions in the first place. Partner with an MSP to keep technology current, security up to date, and systems upgraded. This frees up what IT staff you have on-site to do more business- and revenue-generating work.

#4 Supportive Partner

Individual vendors focus on selling you their particular services or systems. The overall interplay of your technology isn’t their primary concern. Yet ensuring all your technology interacts effectively and efficiently is what the MSP does best.

Working with an MSP you gain a business partner that cares about your success. The MSP’s job is to determine whether:

  • your business could be performing better;
  • your team could be collaborating more;
  • your processes could be more efficient;
  • you have the right answers to cybersecurity risks and issues;
  • your business has the best technological tools to meet its needs.

An MSP offers a single point of contact. That contact will understand your entire setup and how it works together. The MSP will help you make better purchasing decisions. Plus, as a true business partner, an MSP supports your agility and success. Find out more about what we can do for you today!

5 Benefits of Windows Virtual Desktop for Businesses

5 Benefits of Windows Virtual Desktop for Businesses 600 328 Greenlight Managed IT Support Services | Sydney | Melbourne

The days of doing all our work in the office are gone for most businesses. There are clients to meet, conferences to attend, and roadshows to run. Employees are often on the move, and they want to work fully, wherever they are. Windows Virtual Desktops can help.

Windows Virtual Desktop allows your team to work off-site with continued access to office workstations. All the business data and programs are accessible through the cloud. Plus, the individual can use a laptop, tablet, or other mobile device. They’ll log in to a virtual desktop that looks the same as the one at work. Let’s consider the many benefits Windows Virtual Desktops offer.

#1 Convenience

Allowing users to access desktops from wherever they are makes it easy to keep working. They can do whatever needs to be done, whenever they have the time to do so. Since virtual desktops mirror the office workstation, users are more efficient. They aren’t having to relearn a task when working remotely or off-site. That file they’re looking for is in the same place it would be if they were sitting at their office desk.

#2 Lower costs

Your business could use software that needs more power than users have on mobile devices. Virtual desktops tap into a powerful cloud-based network, which means your business doesn’t need to invest in the infrastructure to support those apps.

You could save money on licenses. Many software vendors charge a licensing fee per device, so there might be opportunities for consolidation.

You don’t need to upgrade to multiple computers. The virtual desktop in the cloud will do the necessary work, and it’s easily scalable. This also saves time, as your business doesn’t have the long upgrade time of new infrastructure.

You might also lower business costs by hiring the best talent from wherever it is in the world. Everyone is working from a virtual desktop. So, someone logging in from North America has the same access as another employee in India, for example.

#3 Security

Your business may have policies about applications and devices people can use to do work. You’ve tried to limit risky software downloads and prevent staff from connecting on unsecured devices, except your employees are still going to take the path of least resistance. If they think it’s easier to do their work on an unapproved smartphone, they probably will. They’ll also use that prohibited app if it’s easier to access than the business-approved software.

But you don’t need to worry about this with virtual desktops, as you’re streamlining safe access to approved business applications and business data. With Microsoft, patches and updates come from a company investing heavily in cybersecurity.

#4 Business continuity

If you have moved to remote work in 2020, you probably already recognize the value of the cloud. Having virtual desktops hosted in the cloud provides business continuity. Even if you suffer a natural disaster or other disruption, employees can still get online. They’ll keep on working in a consistent computer environment with Windows Virtual Desktops.

The ability to quickly access necessary data and programs helps the business get running again. Regardless of the situation at one geographical location, users can continue working, even while restoration is in progress at the office.

#5 IT’s job is easier

With virtual desktops, IT doesn’t have to handle as much physical technology, as the system exists in the cloud. Plus, IT no longer has to spend its time clearing an old laptop and reconfiguring it for another employee. Instead, a virtual desktop can be saved and transferred to a new user.

IT experts can turn their attention to more value-adding activities. Freed from tedious, time consuming tasks, they can innovate and contribute revenue-driving ideas.

Of course, you can make it even easier on your in-house IT team by partnering with a managed service provider. Our tech experts can set your business up with virtual desktops. We’re also here to help manage and secure the cloud-based systems. Reach out to us today to learn more!

Sharepoint tips

What is SharePoint?

What is SharePoint? 600 329 Greenlight Managed IT Support Services | Sydney | Melbourne

Mobile, remote workforces still need tools to share and collaborate with one another. Business teams want to work together and get the job done efficiently. Microsoft SharePoint helps make that happen.

SharePoint can be used in practically any business, and its new features even allow using it as a file server replacement, provided it is set up correctly.

If you’re subscribing to one of Microsoft 365’s business plans, you already have access. SharePoint is Microsoft’s document management and collaboration tool. Users, wherever they are, connect to SharePoint through their own browser. SharePoint streamlines the process of tracking workflow and documents. But that’s not all that the platform offers.

SharePoint Core Features

Businesses gain several benefits from using SharePoint.

Collaboration. Now, you can store documents in a folder on a server. SharePoint lets you create workflows, see document history, track file access, and more.

Organization. SharePoint greets users with a screen that shows:

  • what they interact with most frequently;
  • sites that they are following;
  • featured links;
  • a search bar

Having recent activity and access to important links and relevant sites as the entry point to the platform can help keep your people productive.

Within SharePoint sites, you can also create lists to collect items. This might be announcements, contacts, links, or a task list.

Integration. SharePoint works with Word, Excel, Outlook, PowerPoint, and more. A team might create a shared notebook to keep information in one place and evolve as projects do.

Create community. SharePoint websites are a centralized location for teams to find what they need. Human resources might set up a site with its updates and important forms. This allows everyone to quickly find the information they need.

Version control. Don’t worry about emailing documents to various team members for input. A SharePoint document becomes the single source for the one, current document.

Search. Advanced search capabilities make it easy to look across a site library. Or users can search content in all SharePoint sites they can access. Avoid decentralization where assets are spread over employee PCs or different department siloes.

Data insights. Keeping all business data in one place makes it easier to review. Determine what’s being used or who is accessing what to identify trends. Site admins, owners, and members can track number of views, popular items, how many times people interact with the site, and more.

Share news. Keep teams engaged and informed using the News feature. Users post updates, or share reports and documents in the newsfeed section of the website.

Mobility. Users can upload files and access them from anywhere. SharePoint works with Microsoft Edge, Internet Explorer, Google Chrome, or Mozilla Firefox browsers. There’s even a mobile app to let people remain connected from their mobile devices.

Why SharePoint?

SharePoint bundles many features together in a dedicated platform suiting different industries. Replace inefficient, paper-based processes with a centralized, online repository of documents. This can help with accountability and limit business bottlenecks.

SharePoint helps you build personal, team, project, customer, and/or vendor-facing websites. Avoid unwieldy email threads or confusing conference calls. Chat online and track edits in SharePoint.

You can also automate business processes. SharePoint allows you to create intelligent workflows for simple tasks. For example, you can streamline processes, with SharePoint automatically sending files for approval. Once done, you’re notified the review is complete.

Success with SharePoint

You’ll need to establish an implementation strategy, and also train employee to understand SharePoint’s value. Know that businesses lacking IT resources struggle to customize features and build automated workflows.

Our IT experts can determine the SharePoint service model that’s best for you. We can help integrate SharePoint and add customizations where they can help you. Contact us today to see if SharePoint can help your business.